Job Description

The COO/VP of Operations will be responsible for the strategic direction, continuous improvement and day-to-day activities of the Operations Division;  Logistics, Warehousing, Shipping, Receiving, Returns, Customer Service/Order Desk, Service department.  He or She will work closely with Sales, Marketing, and Finance to ensure customer satisfaction and improve operational efficiencies.

Major Responsibilities Include:

  • Maintain an operating expense budget of between $3 to $4 million per fiscal year.
  • Responsible for sourcing competitive bids on warehouse operating assets, carrier contracts and 3PL rates.
  • Responsible for a staff of 32 direct reports and their efficiencies.
  • Oversee carrier contract negotiations, shipment order handling, compliance, cargo and freight planning (inbound), transportation analysis (timeline, cost, outbound).
  • Responsible for the integrity and accuracy of inventory on hand. Negotiate 3PL requirements when required.
  • Select appropriate shipping method, track receiving to PO, advise the team of QC requirements, ensure that the return process runs efficiently.
  • Field all retailer and End User inquiries and relationships.
  • Responsible for B2B, B2C, EDI and telephone order processing and monitoring.
  • Maintain a product knowledge base and inventory of parts.
  • Work closely with product managers in testing and QC of new products.

Job Requirements

  • University/College degrees preferably in business (read a Balance Sheet and P & L. Understanding impacts of cost/margin relationship).
  • Ten years supply chain management.
  • Excellent written and verbal presentation skills and in developing PowerPoint-type presentations.
  • Effective and concise communication skills.
  • Ability to delegate authority to Operations Department Manager in creating a team based environment.
  • Must be able to cooperate and work with other departments in order to support their projects and needs.
  • Strong analytical skills.