Job Description

As an Account Executive you shall be accountable for the enterprise ownership of all sales and client support resources for an assigned client and prospect portfolio. The Account Executive will have defined sales and business/relationship objectives. The identifying of new opportunities or enhancements is paramount, while ensuring that client satisfaction and service level compliance meets all client and company expectations.

Major Responsibilities Include:

  • Be the lead liaise with the client and matrix-manage key internal players to generate profitability
  • Meet and exceed client expectations by anticipating client requirements, seeking information regarding industry trends and ‘best in class’ practices
    • Monitor the short-term sales and demand creation activities through meetings internally and with the client, promptly initiate and drive execution of corrective actions where needed
  • Develop/prepare client presentations, Requests for Proposal (RFP) and Requests For Information (RFI)
  • Maintain a well-loaded Sales Funnel and report funnel status on a regular basis
  • Actively cooperate with and coordinate interface functions to ensure smooth implementation of new product/client launches or major changes, driving successful completion within deadline
  • Use sources inside the client’s organization as well as published information to understand client’s TAM, corporate targets and strategy, strengths and Red Flags
  • Gather comprehensive information about competitors through client contacts, trade shows, conferences and develop a thorough understanding of competitor’s USPs
  • Define a consistent strategic account plan, including long-term requirements to achieve sales targets and ensure support from related functions
  • Support development of leading-edge products and services based on experience with the key account
  • Head the negotiation of client contracts and Service Level Agreements (SLAs), renegotiate contract renewals and extensions as required

Job Requirements

  • 6+ years of professional experience in sales and marketing in the financial industry
  • University degree in Marketing, Engineering, Finance or other related discipline(s)
  • Excellent command of written and verbal English, French is an asset
  • Sound understanding of principles and concepts of credit/debit card business, electronic funds transfer, account processing and related financial services
  • Experience in the development of service offerings in the banking industry is an asset
  • Technical and business experience with chip technology, security and software solutions is an asset
  • Entrepreneurial spirit for increasing business and developing new opportunities
  • Experience in relationship building with clients at senior management level(s)
  • Proven interpersonal and problem-solving skills
  • High energy, self-motivation, high integrity work ethic
  • Strategic thinking, problem-solving, negotiation and decision-making skills
  • Strong communication and presentation skills